CUSTOMER SERVICE PLAN SAMPLE Essay - 1260 Words

[Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that it was required by Executive Order 13571, and overall goals for the department’s customer service efforts. The table below provides summaries of your department’s signature initiative and the 3-5 key services that will be the focus of the†¦show more content†¦Use the same text as in the table in the Executive Summary.] 1. Increase Feedback from Customers In this section, list at least two bullet points describing the activities that the Department will undertake to increase feedback from customers, such as: mechanisms to collect ongoing, timely, and actionable customer feedback for the identification of early warning signals of customer service concerns; and efforts to conduct more rigorous customer surveys. All feedback activities should be linked to their expected uses and benefits. Activity 1 [Text in bullets should emphasize the intended benefit of the activity, and should also include an estimated timeframe. For example: Increase workers’ awareness of safety and health standards by establishing a standing panel of worker rights groups for quarterly focus groups to develop and refine an outreach strategy for vulnerable groups of worker beginning in Q1 of FY2012] Activity 2 Activity x 2. Adopt Best Practices for Improving Customer Experience In this section, list at least two bullet points describing the activities that the Department will undertake to adopt best practices for improving the customer experience, such as: redirect resources to cost-efficient and customer-preferred channels (e.g., creating self-service kiosks in walk-in centers; or increasing website functionality to allow more self-service); evaluating and improving the entire customer experience with theShow MoreRelatedSample Project Quality Plan1676 Words   |  7 Pagesï » ¿ CCC Sample Project CCC New Platform Programme Quality PlanRegatta Quality Plan Owner: Ciaran Whyte Author: Ciaran Whyte Date of issue: 19/06/03 Version: 01.0 Date created: 19/06/03 0. DOCUMENT CONTROL 0.1. Change History Version Date Description of Changes 00.1 28/02/03 Initial version 00.2 22/05/03 Re-issued in line with 01.0 19/06/03 Final version updated 0.2. Changes Forecast Quality Plan to be revised prior to the start of eachRead MoreBsnl Review of Literature1570 Words   |  7 PagesREVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There isRead MoreSampling And Data Collection Plan1203 Words   |  5 PagesSampling and Data Collection Plan Business Research Project Part Patricia Tyler, Cynthrea Font, Jacob Moorer, Abner Segovia QNT/561 September 28, 2015 Professor: Dr. Luis R. Mora Sampling and Data Collection Plan Introduction This paper outline the sampling and data collection procedure used to test MTD Flower’s by Mail hypothesis. The MTD Flower’s by Mail hypotheses are: H0: Implementing TQM with MTD Flower’s vendors (IV) will improve customer satisfaction (DV). HA: Implementing TQM withRead MoreSwot Analysis1235 Words   |  5 Pagesand assured customer base from the level of the government and the public sector business. Many patriotic Nationals will do business with Sample Bank Ltd because they know that the profits of the Bank belong to the people of the country and are used for the country’s development. The availability of modern telecommunication systems and technology will facilitate the improvement and strengthening of the Bank’s international business and ATM services, and the development of new services, such as telephoneRead MoreSony Company : The Company1727 Words   |  7 Pageselectronics, motion pictures, music and financial services. Now Sony makes one of the big global entertainment companies in the world. The company’s slogan is Be Moved. It makes the variety of products around the world. â€Å"How the company meets the challenge of change† will be determining its future success. Sony is formulated mobile communications, game network services, home entertainment, devices, music, financial services etc. http://yanyong91.blogspot.co.nz/2011/02/introduction-of-sony-companyRead MoreP1 - Describe How Marketing Techniques Are Used to Market Products in Two Organisations’1353 Words   |  6 Pagesproduct or service; which has values for the customers/clients. Overall it is an integrated process which builds customer relationship and creates an identity for their customers and themselves. However, marketing can be separated into submarkets – Business to Consumer marketing and Business to Business marketing. Business to Consumer Marketing: This is the process by which companies create a value for customers and build a strong customer relationship. Importance of creating a customer relationshipRead MoreImportance Of Crm For Any Organization Essay1620 Words   |  7 Pagesidentify the basic problems of the customers to maintain relations with them. †¢ To identify the needs and preferences of the customers. SCOPE OF THE STUDY As I above say that Customer Relationship Management is the buzzword in present marketing environment. All industries have to take care about their customers, because the present business environment is more customer oriented rather than product oriented. Fulfillment of customer requirements up to the possible extentRead MoreEnterprise-Rent a Car Case843 Words   |  4 PagesRENT-A-CAR Kevin Kirkman receives a Service Quality Survey in the mail from Enterprise Rent-A-Car. Kevin had been involved in a wreck earlier in the month and had rented a replacement car from Enterprise while his car was being repaired. Enterprise routinely surveys one of each 20 customers after completion of a rental. Enterprise used the survey to determine the percentage of customers who were completely satisfied, which produced the Enterprise Service Quality Index (ESQi) for both the companyRead MoreBackground And Problem Statement : Computer Manufacturer And Retailer1495 Words   |  6 Pagesdivision, CompleteCare, which aims at providing rapid and smooth responses to customers’ inquiries as well as easy and affordable warranty repair services. Their main goal is to facilitate and ease interaction with technology while maintaining reasonable prices for their services (Computers R Us, 2016). However, the division has been recently receiving several customers’ complaints which raised concerns about the degree of customer satisfaction. It was facing several problems that served as obstacles towardsRead MoreSwot Analysis1179 Words   |  5 PagesAnalysis of A Sample Business Plan Angela Acton Foundations of Business 210 Mr. Dennis Keegan January 23, 2011 Abstract When an entrepreneur comes across an opportunity to open a new business, there is a lot of planning that must be done in order to be successful in the new venture. An important part of the process is to create a business plan. A good way to test a business plan is to use a SWOT analysis. In the following I will conduct a SWOT analysis on a sample business plan for a new clothing